Abydos

Abydos Designer™ is a business process management product which allows business processes to be designed, managed and fully synchronised with any Remedy AR System application within a graphical environment. It provides a graphical drag-and-drop GUI that allows process managers to define process logic that they want to deploy within the AR System. The benefits gained from using Abydos Designer™ include:

• Reduced effort and cost of application deployment
• Reduced maintenance costs
• Instant documentation of processes.

Release 4.5 introduces a fundamental change in the way that process logic is translated into the AR System. It means that once translated from a process diagram, the workflow rules are completely self-contained within the AR System and all workflow data generated is stored in AR System tables. Traditional AR System workflow can now be used alongside existing workflow logic generated by Abydos Designer™, making it easier for administrators to view and enhance the business logic by adding specific validation rules where necessary.

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Aeroprise

The Question

How big is your Problem Resolution Gap? What is the cost of tethering your mobile workers to desk-bound applications? Does it make business sense to pay 100% for an application that is only 20% utilized?

The Solution

Aeroprise fills the Problem Resolution Gap by empowering IT employees with a complete mobile solution. Key Features include:

• Real-time, sporadically connected, and disconnected mobile interaction with Remedy.
• Two-Way Actionable Alerts.
• Personalization of workflow for maximum efficiency and rapid adoption.
• VPN-level wireless security.
• Bar code scanning and batch mode support.
• Simple one-hour installation and easy maintenance.

The Aeroprise solution works with any combination of wireless devices and networks.

The Benefits

• Increased Service Level Agreement hit rates
• Increased average number of tickets closed per person per day
• Decreased average “cost per ticket”
• Decreased average “time to ticket resolution”
• Decreased penalties for missed SLAs

Every Remedy customer that has turned to Aeroprise has reaped immediate and tangible business benefits.

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KonnecT

 

Xerion enjoys a strong working relationship with KonnecT and have been in partnership for several years. Using their Support Capabilities we can offer our customers improved business and service availability, while improving performance and reliability.

 

KonnecT is the BMC Software Channel Development Partner. Who are responsible for managing BMC’s resellers in both the UK and Europe.