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What’s New in
BMC Service Desk Express Suite 9.6
Your
easy-to-install, easy-to-use and easy-to-maintain solution becomes even
simpler and friendlier. BMC Service Desk Express Suite 9.6 further builds on
its reputation as a flexible and easy to use application by:
·
Simplifying the
product through a number of user interface and functionality related
improvements
·
Enhancing the
quality of the end user experience through richer self-service capabilities
·
Reducing risk
and ensuring continuity of service through improved security
·
Improving
administrator’s ability to diagnose and resolve issues around installation
and maintenance of the product
In
conjunction with this release BMC have expanded the self-service solution –
BMC Service Desk Express Client Services. For existing and new
customers who are under pressure to reduce their support costs and at the
same time improve the quality of service, this solution:
·
Improves end
user experience through an intuitive, personalized and highly customizable
user interface
·
Reduces the
costs of support by offering self-service capabilities to end users
·
Improves the
value of your support staff by freeing up time to pursue strategic
initiatives
·
Reduces call
volume by extending knowledge management to end users
Please
contact us to find out what’s new in BMC Service Desk Express
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